Employee of the Quarter - 4, 2025
Karisa Miller
- Program Support Manager
- Newport News, VA
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Executing the Mission
- Karisa executed mission-critical administrative and payroll functions at a level significantly exceeding normal expectations, creating, submitting, and validating 300+ Payroll Adjustment Notifications (PANs) in a single quarter. These actions supported salary changes, organizational realignments, promotions, and new hires across Government Services, ensuring uninterrupted payroll accuracy and preventing downstream errors that could have impacted employee morale, compliance, and contract execution.
- She directly supported mission readiness and growth by coordinating and participating in over 20 candidate interviews, enabling timely hiring decisions and reducing staffing gaps across multiple programs. Her coordination ensured leadership had accurate, complete information to execute hiring actions efficiently.
- Karisa’s execution during Open Enrollment was critical to sustaining employee benefits continuity company wide. She coordinated enrollment activities for the entire organization, serving as a central point of contact and ensuring employees receive accurate guidance and timely support during a high-risk administrative period.
Improving the Organization
- Karisa improved organizational effectiveness by supporting more than 10 cost estimates, providing accurate labor and organizational data used in pricing and workforce planning for several time-sensitive exercises. Her attention to detail reduced rework, strengthened proposal accuracy, and improved leadership confidence in cost submissions.
- She proactively streamlined coordination between HR, Finance, and Program Management, ensuring personnel actions were aligned with organizational structure and funding. This integration improved internal responsiveness and reduced delays in executing personnel changes.
- Her contributions to cost estimating directly supported responsible fiscal management, ensuring labor costs were properly categorized, justified, and aligned with contractual requirements.
Managing Resources
- By coordinating Open Enrollment across the company, Karisa ensured benefit selections were processed accurately, minimizing administrative corrections and preventing avoidable cost or coverage issues for employees and the organization.
Leading People/Team Building
- Karisa served as a trusted partner to leadership, hiring managers, and candidates, coordinating and participating in interviews while ensuring professional and consistent candidate experience. Her involvement strengthened collaboration across departments and improved hiring outcomes.
- She demonstrated informal leadership during Open Enrollment, guiding employees through benefits decisions and resolving issues with clarity and professionalism. Her approach reduced confusion, increased employee confidence, and reinforced trust in organizational processes. Karisa’s responsiveness and reliability set a standard for teamwork, particularly during periods of high operational tempo where multiple stakeholders depended on her expertise and follow-through.